One of Spark’s objectives is ease of use of its instrumentation, be it an autosampler or a full Symbiosis™ Pro system. With the delivery of a new system a number of options is available to effectively introduce the instrumentation into the laboratory. These options range from assistance to reproduce a current method to the new system, up to training of your lab staff to increase acceptance of another level of automation. Once the system is operational and a question or problem occurs, the Spark Partner network will guarantee an efficient response in order to keep downtime to an absolute minimum.
Service Support Plans
Is a universal service plan for the full line of Spark Holland products including the Symbiosis and Prospekt lines. This plan includes one annual PM visit, loaner units for components needing more extensive repairs, and unlimited service calls for covered repairs. This program ensures complete coverage while providing exceptional value for the services provided.
For customer with their own service departments, the Operational Service plan covers major service calls only. This Catastrophic coverage provides replacement for major sub-assembly failures to ensure continuous operations after major failures.